Omnilo vs Intercom
What each one charges
omnilo.ca
Intercom Essential$29–39 USD/seat/mo
+ AI resolutions$0.99 each
Omnilo$20–49.99 CAD/mo flat
List prices, in the currency each vendor bills in.
Across Metro Vancouver — Surrey, Richmond, Burnaby, East Vancouver — a great many businesses are owned and staffed by people whose first language is neither English nor French, serving customers in the same position. Omnilo translates chat in both directions across 133 languages, and the language you personally work in is a setting, not an assumption.
See Omnilo pricing →omnilo.ca
List prices, in the currency each vendor bills in.
Set your operator language to Punjabi and the whole inbox arrives in Punjabi, whatever the customer wrote in. Reply in Punjabi and it reaches them in theirs. The same is true of Chinese, Tagalog, Korean, Vietnamese, Farsi, Hindi or any of the other 133.
That is the part worth testing against whatever you use now. A lot of chat tools will translate for the customer's benefit and still hand the operator a wall of English.
Both written forms are supported, Simplified and Traditional, which is what actually matters for a widget that works on typed text. There is no separate Cantonese option in the list, and there does not need to be one: Cantonese speakers in Vancouver write standard Chinese. If somebody has told you a chat tool “supports Cantonese”, it is worth asking what they mean by that.
Punjabi is in the list as its own language, not folded into Hindi.
Intercom bills per seat in US dollars with AI resolutions charged on top. Omnilo is C$20 to C$49.99 a month, flat, billed in Canadian dollars, with no per-seat and no per-resolution charge, and translation included on every tier rather than sold as a module.
The catch, said up front: the people who build and support Omnilo are in New Brunswick, four hours ahead. Nine in the morning in Vancouver is one in the afternoon there, and four in the afternoon here is eight at night there. For most questions that is fine. If you need same-hour help at the end of a Pacific business day, ask about it before you switch rather than after.
Honest caveats. This is machine translation running on Google's translation service — right for a question about hours or a return, wrong for anything that has to be legally exact. Intercom is a full support platform with a help centre, product tours and ticketing; Omnilo is a chat widget with two-way translation, team routing and away-hours handling, so it is not a like-for-like replacement. The time-zone gap above is part of the trade, not a footnote to it.
See Omnilo pricing →